Description:

Commvault is looking for a motivated Tier 2 Cloud Support Engineer to serve as a technical subject matter expert for its Clumio cloud data protection platform. In this customer-facing role, you will work closely with Premier and Enterprise clients to optimize their multi-cloud environments, troubleshoot complex system behaviors, and educate them on data security best practices. If you love solving deep technical puzzles across AWS, GCP, or Azure, and want to collaborate directly with core product engineering teams to eliminate customer pain points, this is a phenomenal place to grow.

Key Technical Skills:

AWS, GCP, Azure, Backup Methodologies, Disaster Recovery, IAM (Identity and Access Management), Cloud Storage, Cloud Databases, Terraform, Infrastructure as Code (IaC), Automation Scripting, Technical Support

Requirements:

• 3 to 5 years of solid experience across cloud platforms (AWS, Azure, or GCP) with a firm handle on networking, IAM policies, compute instances, cloud storage, and database concepts.
• 1 to 2 years of dedicated experience working with Backup and Disaster Recovery architectures.
• Must hold at least an Associate-level Cloud Certification (such as AWS Certified Solutions Architect Associate or equivalent GCP/Azure credentials).
• Practical working knowledge of infrastructure deployment tools like Terraform or general automation scripting to replicate issues and analyze infrastructure setups.
• Strong analytical, debugging, and verbal/written communication skills to manage technical incidents via phone, chat, and ticketing channels.
• Prior experience in enterprise technical support, a Technical Account Manager (TAM) or Professional Services capacity, leading architecture reviews, or facilitating post-incident deep dives.